Legal
Refund Policy
Effective Date: January 1, 2026
Terrell Starr Insurance Agency, Inc. is committed to transparency regarding cancellations and potential refunds associated with insurance services.
Insurance Policy Refunds
Insurance policy refunds are subject to:
- Insurance carrier terms
- Underwriting rules
- Applicable state regulations
- Policy cancellation conditions
Refund eligibility may vary depending on the specific policy and carrier.
Cancellation Requests
Policyholders requesting cancellation should contact our office directly using the information below.
Cancellation requests may require:
- Written confirmation
- Signed documentation
- Identity verification
Premium Adjustments
Certain cancellations may result in:
- Pro-rated refunds
- Short-rate penalties
- Administrative fees
- Outstanding balance deductions
Processing Time
Approved refunds are generally processed within 7 business days but may vary depending on the insurance carrier and payment provider.
Non-Refundable Services
Certain administrative or processing fees may be non-refundable where permitted by law.
No Guarantee
Refund approvals are not guaranteed and remain subject to carrier review and policy conditions.
Contact Information
Terrell Starr Insurance Agency, Inc.
671 Forest Parkway, Forest Park, GA 30297, USA
Phone: (404) 366-5311